Contact Us

In line with heightened safe-distancing measures announced by the Government, we will be closing the SFA Service Counter at 40 Scotts Road Level 2 Environment Building from 7 April till further notice for the safety of our customers.

Please use our e-services for licence applications and payment related services. For companies that require the export health certificates, the certificates will be couriered to the companies once they are ready.

We encourage you to use our virtual assistant Jamie for general enquiries or submit them online.

We thank you for your understanding and cooperation during this period.


Contact Centre (General enquiries and feedback)
6805 2871


Quality Service Manager (Feedback on SFA's customer service)

1800 805 2575 

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm
Fri : 8.30am to 5.30pm

Chat with us Online 

Please note that this live chat is only available for general enquiries. For other transactional queries related to appeals, licence applications and statuses, please submit your enquiries via our online feedback form at

Please DO NOT key in personal data such as NRIC/FIN numbers in the message box. Please stay on the same browser page during the chat to avoid getting disconnected.

Chat With Us_org_110 

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm
Fri : 8.30am to 5.30pm

Singapore Food Agency Headquarters Address

52 Jurong Gateway Road
JEM Office Tower,
#14-01, Singapore 608550


To report on illegal, unethical or fraudulent activities occurring within SFA or relating to SFA’s staff, see SFA Whistleblowing Channel.

For corruption activities, please report directly to the Corrupt Practices Investigation Bureau at (i.e online report) or call 1800-373-0000.

All other feedback or enquiries not relating to whistleblowing should be submitted via our online feedback form.