Contact Us

In line with heightened safe-distancing measures announced by the Government, we will be closing the SFA Service Counter at 40 Scotts Road Level 2 Environment Building from 7 April till further notice for the safety of our customers.

Please use our e-services for licence applications and payment related services. For companies that require the export health certificates, the certificates will be couriered to the companies once they are ready.

We encourage you to use our virtual assistant Jamie for general enquiries or submit them online.

We thank you for your understanding and cooperation during this period.


Contact Centre (General enquiries and feedback)
6805 2871

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm
Fri : 8.30am to 5.30pm
Lunch Hour : 1.00pm to 2.00pm

Quality Service Manager (Feedback on SFA's customer service)
1800 805 2575

Singapore Food Agency Headquarters Address

52 Jurong Gateway Road
JEM Office Tower,
#14-01, Singapore 608550


To report on illegal, unethical, fraudulent, or corruption activities occurring within SFA or relating to SFA’s staff:

Online Form: Submit Online
By Post: 52 Jurong Gateway Road
14-01 JEM Office Tower
Singapore 608550
Attention to Head (Internal Audit Unit)

All other feedback or enquiries not relating to whistleblowing above should be sent to

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