Contact Us

Please use our e-services for licence applications and payment related services.

Hotlines

Contact Centre (General enquiries and feedback)
6805 2871

 

Quality Service Manager (Feedback on SFA's customer service)

1800 805 2575 

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm
Fri : 8.30am to 5.30pm
(Excluding Public Holidays)
Eve of Chinese New Year, Christmas and New Year: 8.30am to 1.00pm
 

Chat with us Online 

You may use this live chat service for general enquires and to check statuses of
    • - food retail licence applications
    • - food import licence applications and permits
For other enquiries, you may refer to our website and FAQs for answers to commonly asked questions or submit them via our online feedback form at www.sfa.gov.sg/feedback.
 
Please DO NOT key in personal data such as NRIC/FIN numbers in the message box. Please stay on the same browser page during the chat to avoid getting disconnected.
 
Chat With Us_org_110 

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm
Fri : 8.30am to 5.30pm
(Excluding Public Holidays)
Eve of Chinese New Year, Christmas and New Year: 8.30am to 1.00pm
 

Singapore Food Agency Headquarters Address

52 Jurong Gateway Road
JEM Office Tower,
#14-01, Singapore 608550


Whistleblowing

To report on illegal, unethical or fraudulent activities occurring within SFA or relating to SFA’s staff, see SFA Whistleblowing Channel.

For corruption activities, please report directly to the Corrupt Practices Investigation Bureau at www.cpib.gov.sg/e-complaint (i.e online report) or call 1800-373-0000.

All other feedback or enquiries not relating to whistleblowing should be submitted via our online feedback form.