Due to maintenance and servicing works, the SFA hotline will not be available from 31 December 2024 (Tuesday), 1.00pm to 11.59pm.

During this period, the public can continue to submit enquiries or feedback via the SFA Online Feedback Form. Members of the public who need to report cases of food poisoning can contact us at 6876 5954.

We apologise for any inconvenience caused.  

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SFA Headquarters

Please use our Digital Services for licence applications and payment related services.

Hotlines

Contact Centre
(General enquiries and feedback)
6805 2871

Quality Service Manager
(Feedback on SFA's customer service)
1800 805 2575 

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm

Fri : 8.30am to 5.30pm

(Excluding Public Holidays)

Eve of Chinese New Year, Christmas and New Year: 8.30am to 1.00pm

Chat with us Online 

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DO NOT key in personal data such as NRIC/FIN numbers in the message box. Please stay on the same browser page during the chat to avoid getting disconnected. 

You may use this live chat service for general enquires and to check statuses of

  • food retail licence applications
  • food import licence applications and permits
live chat

Contact Centre Operating Hours

Mon - Thu : 8.30 to 6.00pm

Fri : 8.30am to 5.30pm

(Excluding Public Holidays)

Eve of Chinese New Year, Christmas and New Year: 8.30am to 1.00pm

For other enquiries, you may refer to our website and FAQs for answers to commonly asked questions or submit them via our online feedback form.

Singapore Food Agency Headquarters Address

52 Jurong Gateway Road
JEM Office Tower, 
#14-01, Singapore 608550

Whistleblowing

To report on illegal, unethical or fraudulent activities occurring within SFA or relating to SFA’s staff, see SFA Whistleblowing Channel.

For corruption activities, please report directly to the Corrupt Practices Investigation Bureau at www.cpib.gov.sg/e-complaint (i.e online report) or call 1800-373-0000.

All other feedback or enquiries not relating to whistleblowing should be submitted via our online feedback form.

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Last Updated 21 Jul 2025